Olivia Jurkiewicz

Ph.D. Candidate, Management
UC San Diego, Rady School of Management 

Research Interests: Emotions, Empathy & Compassion, Creativity, Leader–Follower Dynamics, Positive Organizational Scholarship, The Future of Work

About Me

I study how individuals experience, express, and make sense of emotions within interpersonal (and human-AI) interactions at work. This includes contexts such as collaboration and conflict. I take a relational view of emotion, by understanding how emotions are expressed by one individual and subsequently interpreted and responded to by another. I explore how these processes shape individual, interpersonal, and organizational outcomes.

As AI language models become regular conversational partners at work, the interactional processes central to my research are no longer limited to human–human interactions. My ongoing work uses my framework to theorize about human–AI interaction in the workplace. For example, I examine how employees interact with LLMs to make sense of negative workplace events and the consequences on work attitudes.

My research has been invited for revision at Journal of Applied Psychology, published in Emotion and Affective Science, and presented through invited talks at the Wharton School and Columbia Business School. I have presented at selective conferences, including the 2025 INFORMS Organization Science Winter Conference, and I was recognized with a Best Symposium Award at the 2024 Academy of Management Annual Meeting. I am a recipient of a two-year predoctoral fellowship from the T. Denny Sanford Institute for Empathy and Compassion. In parallel with my academic work, I consult with NCAA Division I football coaches on player retention and building positive organizational cultures.

Gallery

AOM’s MOC Best Symposium Award 2024

Positive Empathy Talk at Society for Affective Science 2024